l189 Privacy Policy — Your Information Is Our Responsibility

1. Information Collection — What We Collect

When creating an account and using services on l189, we collect various types of information. These are described below by category:

1.1 Registration and Identity Information

When you open a new account on l189, we collect the following information:

• Full name (as per national identity card or passport)
• Date of birth (for age verification — only those aged 21 and above may open an account)
• Valid email address
• Preferred username and password
• Mobile number (for verification)

1.2 Identity Verification (KYC) Information

For regulatory compliance and fraud prevention during account verification, we may collect:

• Scanned copy of national identity card (NID), passport, or birth certificate
• Proof of address (utility bill or bank statement)
• Selfie or photo ID verification image

1.3 Financial Information

Information collected during deposit and withdrawal processes:

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Bank account number and routing information (for bank transfers)
• Transaction history and amounts

1.4 Automatically Collected Information

The following information is collected automatically while you browse the site:

• IP address and device identification information
• Browser type, language, and operating system
• Date, time, and session duration of visits to the site
• Which pages you visited and which games you played
• Referral URL (which site you came from)
• Cookies and similar tracking data (see Section 5 for details)

2. How Your Information Is Used

l189 uses collected information only for specific and legitimate purposes. The main purposes for which we use your information are listed below:

2.1 Account Management and Service Delivery

• Creating, verifying, and maintaining your account
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming services, bonuses, and promotions
• Customizing account settings according to your preferences

2.2 Safety and Security

• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring age verification (preventing access for those under 21)
• Monitoring for multiple accounts or suspicious activity
• Detecting unusual logins to keep your account secure

2.3 Responsible Gaming

• Monitoring gaming habits to identify signs of potential addiction
• Providing self-exclusion and deposit limit tools
• Offering support and guidance when needed

2.4 Communication and Customer Service

• Responding to customer service requests and complaints
• Sending important notifications related to your account or transactions
• Informing you about new bonuses, promotions, or services (subject to your consent)

2.5 Legal and Regulatory Compliance

• Complying with applicable laws and regulations
• Responding to legally valid requests from legal authorities
• Assisting in investigations to prevent financial crime

3. Information Storage and Security

l189 treats the security of your personal information as its highest priority. We apply industry-standard technical and organizational security measures.

3.1 Encryption and Technical Security

• All data transfers are secured with SSL/TLS encryption (HTTPS protocol)
• Stored sensitive data is protected with strong AES-256 encryption
• Passwords are never stored directly — only secure hashes are stored
• Regular security audits and vulnerability assessments are conducted

3.2 Organizational Security Measures

• Employee access to data is restricted strictly on a need-to-know basis
• All staff are trained on privacy and data protection
• Strict contractual controls on third-party access

3.3 Data Retention Period

We retain your information only for as long as necessary:

• Active account data: for the entire duration the account remains active
• After account closure: a minimum of 5 years as required by legal obligations
• KYC documents: a minimum of 5 years after account closure
• Transaction records: for the period determined by financial regulations

4. Sharing Information with Third Parties

l189 never sells, rents, or discloses your personal information to third parties for commercial purposes. However, information may be shared in certain specific circumstances:

4.1 Service Provider Partners

The following types of third parties assist in operating our services, and necessary information is shared with them:

• Payment processors (bKash, Nagad, Rocket, Upay, and bank transfer services)
• Identity verification service providers
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.)
• Cloud hosting and data storage services
• Customer service platforms

Each third party operates under a strict data protection agreement and receives access only to the information necessary for their role.

4.2 Legal Requirements

Information may be disclosed as required by law in the following cases:

• As part of a court order or valid legal process
• In response to a legitimate request from national security or law enforcement agencies
• To comply with anti-money laundering (AML) laws

4.3 Corporate Changes

In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such cases, we will notify you in advance and your information will remain protected in the same way as under this privacy policy.

5. Cookie Policy

Cookies and similar tracking technologies are used on the l189 website. Cookies are small text files stored on your device.

5.1 Types of Cookies and Their Purpose

• Essential Cookies: Maintaining login sessions, security verification, and ensuring basic site functionality. Without these cookies, the site will not function properly.
• Functional Cookies: Remembering your preferred language, display settings, and gaming preferences.
• Analytics Cookies: Collecting anonymous data about site traffic, user behavior, and popular pages to improve services.
• Security Cookies: Detecting fraud and helping to protect your account.

5.2 Cookie Controls

Cookies can be disabled from your browser settings. However, disabling essential cookies may prevent you from using certain features of the site and may affect the login process.

6. Protection of Minors

l189 is a platform strictly for adults. Only those aged 21 or above may use our services.

• We do not knowingly collect any personal information from minors.
• All users are required to verify their age at the time of registration.
• If we discover that any minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
• If parents believe their child has accessed l189 in any way, please contact [email protected] immediately.

7. Your Rights Regarding Your Information

As a user of l189, you have the following rights regarding your personal information:

7.1 Right of Access

You may request a copy of the personal information we hold about you at any time. Send this request to [email protected].

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings; for others, please contact support.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, data may need to be retained in cases of legal obligations, ongoing disputes, or fraud investigations.

7.4 Right to Restrict Processing

You may request that we limit how we use your information, such as stopping the sending of marketing messages.

7.5 Right to Withdraw from Marketing

You may remove yourself from receiving promotional emails at any time. Each marketing email will include an "Unsubscribe" option, or you can send a request directly to [email protected].

7.6 Right to Data Portability

You may request your information in a common machine-readable format (such as CSV).

To exercise any of the above rights, contact us via live chat or by emailing [email protected]. We will aim to respond to your request within 30 business days.

8. Special Protection for Payment Information

Financial information is highly sensitive. l189 takes extra precautions in handling payment information:

8.1 Payment Processing

All financial transactions — whether through bKash, Nagad, Rocket, or Upay, or via direct bank transfer — are processed through fully encrypted channels. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000.

8.2 Card Number Storage Policy

We do not store full card numbers or PINs/OTPs. Only the last few digits of a mobile banking account number remain visible in our system.

8.3 Transaction Verification

A verification process is followed for every financial transaction to prevent unauthorized transactions. If unusual activity is detected, the account is temporarily suspended and investigated.

8.4 Withdrawal Timeframe

Approved withdrawals are generally processed within 30 minutes to 3 hours. During this process, your identity and transaction details are verified.

9. Changes to the Privacy Policy

Due to business changes, legal updates, or technological improvements, l189 may update this privacy policy from time to time.

• The "Last Updated" date at the top of the page will always reflect the date of the most recent revision.
• For significant changes, you will be notified at your registered email address.
• Continued use of the platform after an update will be considered acceptance of the new policy.
• If you do not agree with the new policy, you may request that your account be closed.

We recommend that you visit this page regularly to stay informed of the latest information.

10. Contact Us

Please contact us for any questions, concerns, or requests regarding this privacy policy or your personal information. Our privacy team is always ready to help.