❓ Frequently Asked Questions
Answers to all your questions about l189, right here
From opening an account to bonuses, payments, games, and security — find detailed answers to the most common questions from l189 users on this page.
l189 is a trusted online gaming platform for players in Bangladesh. Whether you are a new member or an experienced player, questions naturally come to mind. Below, more than twenty questions and answers are organized into five sections so you can quickly find the information you need. If you can't find the answer to your question, our 24/7 live chat support is always ready.
Account & Registration
Questions about creating a new account, logging in, and identity verification
To open an account at l189 you need an active mobile number and personal details including your correct date of birth. The registration process is simple — fill in the form, verify your number and set a password. You must be 21 years of age or older.
No. According to l189 rules, only one account is allowed per person. Creating multiple accounts may result in bonus cancellation and account suspension. If you are having trouble accessing your existing account, contact support.
Click the "Forgot Password" option on the l189 Login page. A one-time password (OTP) will be sent to your registered mobile number. Use it to set a new password. The whole process takes just a few minutes. If you have any trouble, get help via live chat.
You will need to upload a clear photo of your National Identity Card (NID), passport or driving licence. Completing KYC increases your withdrawal limit and keeps your account secure. Providing accurate and up-to-date documents speeds up the verification process.
Yes. The l189 website is built with a mobile-first design, so it works comfortably on both Android and iOS devices. You do not need to download a separate app — all games and services are accessible directly from your browser.
Deposits & Withdrawals
Questions about bKash, Nagad, Rocket, Upay, bank transfers, and processing times
Deposits via bKash are generally instant. The balance is added to your account within a few minutes of the payment being completed. If there is a slight delay during busy periods, share your transaction ID in live chat and it will be resolved quickly.
The minimum deposit amount for all payment methods is ৳200. The minimum withdrawal amount is ৳1,000. The system will not accept requests below these amounts, so make sure you have a sufficient balance.
Yes, Nagad is an approved payment method at l189. Go to the cashier page, select Nagad, enter the amount and approve the request in the Nagad app. Once the process is complete, the balance is added automatically.
Withdrawal requests are generally processed within 30 minutes to 3 hours. It is faster for KYC-verified accounts. Bank transfers may take slightly longer. If there is a delay beyond the expected time, contact support.
l189 does not charge any transaction fees. However, your mobile banking service (bKash, Nagad, Rocket or Upay) may apply their own charges. Bank charges may apply to bank transfers — confirm this with your bank.
Yes, both Rocket and Upay are supported payment methods at l189. The minimum deposit amount for these methods is also ৳200 and the process is the same as with bKash or Nagad. Select your preferred method from the cashier page.
Games & How to Play
Cricket betting, slots, live casino, fair play, and mobile gaming
During a BPL match, go to the cricket section of l189 to see the match list. Choose the event you want, select a market (match winner, total runs, over/under, etc.) and enter your bet amount. Results are settled automatically once the match is over.
Yes, l189 offers in-play or live betting. Odds change in real time during major tournaments including T20, IPL and BPL, and you can place a bet at any time. A fast internet connection will make the experience even better.
RTP or Return to Player is the average percentage of money returned to players over the long term. l189's slots are made by trusted providers (PG Soft, JILI, Pragmatic Play), and every game is powered by a Random Number Generator (RNG) — which keeps results unbiased.
l189's live casino features live baccarat, live roulette, live blackjack, Dragon Tiger, Andar Bahar and many more games. This real-time experience with actual dealers can be fully enjoyed on mobile as well.
Aviator (Spribe) is a crash-style game where a plane takes off and a multiplier keeps increasing. You must press the "Cash Out" button before the plane crashes. If you do not cash out in time, you lose your bet. It is a fast-paced game that rewards strategy.
Bonuses & Promotions
Questions about welcome bonuses, wagering, cashback, and VIP benefits
You will receive a 150% welcome bonus on your first deposit at l189, up to a maximum of ৳8,000. This means depositing ৳5,000 lets you start with a total of ৳12,500. The bonus is added to your account automatically — no separate code is needed.
A wagering requirement means how many times you need to bet the bonus amount before you can withdraw it. The wagering requirement for l189's welcome bonus is 15x. This means if you receive a ৳4,000 bonus, you need to complete a total of ৳60,000 in bets before it becomes withdrawable.
l189's VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Bronze offers up to 0.2% weekly cashback, while Diamond offers up to 0.8%. The more you play, the higher your level naturally becomes, and the more benefits you receive.
Every week, l189 gives cashback to VIP members based on their net losses. The cashback rate depends on your VIP level — you can receive up to 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and 0.8% at Diamond. Cashback is credited directly to your account.
Yes, l189 offers special promotional deals during Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and the IPL or BPL season. These offers are available for a limited time, so check the promotions page regularly or get updates from support.
Safety & Responsible Gaming
Questions about SSL, data protection, age limits, self-exclusion, and assistance
l189 uses SSL encryption technology, which keeps your personal information and transaction data secure. Your information is never sold or shared with third parties. For more details, please read our privacy policy.
l189 strictly enforces a 21+ age limit. This is an important part of responsible gaming — it is necessary to protect minors. Age is verified at the time of registration, and accounts may be suspended in cases of suspicion.
Self-exclusion means deactivating your account for a set period on your own initiative. If you feel that playing is getting out of control, let l189 know via live chat or email support. We will promptly help you close your account temporarily or for a longer period.
Yes, l189 supports responsible gaming. You can set daily, weekly, or monthly deposit and betting limits with the help of support. This is an effective way to keep your play within your own budget.
l189's support team is available 24 hours a day, 7 days a week, providing service in Bengali via live chat. You can also reach us by email: [email protected]. Bangladesh Standard Time (UTC+6) is followed at all times.
Contact l189 live chat immediately and change your password. The support team will quickly review your account activity and lock it temporarily if needed. It is recommended that you use a strong password and two-factor authentication for your security.
Still have questions?
Contact support
Our Bengali-speaking support team is available 24/7. Reach us via live chat or email for any issue — you will get a quick and easy resolution.
Log InLive Chat: 24/7 support in Bengali
Email: [email protected]
Time: Bangladesh Standard Time (UTC+6)
Withdrawals are usually completed within 30 minutes to 3 hours.